FREQUENTLY ASKED QUESTIONS

The answers you need about TV Box & IPTV

TV BOX

WHAT IS IPTV?

IPTV stands for Internet Protocol Television. Live channels work via internet streaming. You don't need a TV point to watch IPTV; you can use the tv box anywhere, even overseas, as long as you have internet. So that means if you like to watch tv in your room which does not have any wall tv point, or if you want to bring your TV Box along with you to hotels or chalets, you can absolutely do so!



WILL THE CHANNELS LAG?

Lag can depends on various factors such as box specs, internet speed, connection by wifi or lan. More often than not, stream quality is determined by IPTV server status. We like to share that IPTV is not the same as cable tv (singtel, starhub). IPTV runs by internet as compared to cables. So in terms of stability and quality, your cable tv is still going to be better. From time to time, channels can be affected when there is bad weather at server site or during regular server maintenance. However, most of our customers finds the quality acceptable as they get to access many channels that are not available on your basic cable tv package at a relatively much lower price :) You can take a look at some of the videos we have posted on our online showroom to get a better feel of the stream quality. https://www.levelupshop.sg/channels-preview Also, hear it from our valued customers on what they have to say! https://www.facebook.com/pg/levelupshop.sg/reviews



IS THERE A YEARLY SUBSCRIPTION FEE?

The TV Box is a one time payment, and the IPTV is a yearly subscription if you will be choosing to take up the live channels. The yearly subscription fee is important as you are paying to the IPTV provider for the maintenance of the server. Otherwise, server capacity and channels uptime cannot be properly sustained without maintenance.



CAN I PURCHASE IPTV SUBSCRIPTION ONLY IF I HAVE AN EXISTING ANDROID BOX?

Yes you can. Process is simple. Share with us your email address, the apk will be sent to you to install with step by step instructions provided. Let us know once installation is successful. We will activate your account upon payment.
No installation cost. ​ ​Do note there can be compatibility issues if your box is android version 5.1.1 and below.



WHAT IS THE DIFFERENCE BETWEEN THE IPTV LISTS?

The mix of channels in each IPTV list differs. It caters to international channel mix, Indian channel mix, or Philippines channel mix. Feel free to view the detailed channel listing of each IPTV list here: https://www.levelupshop.sg/channel-lists You can select the IPTV list that suits what you need the best.



WHAT IS THE PROCESS FOR RENEWAL?

There will be a countdown in number of days within the IPTV app. When nearing expiry, contact us to obtain the specific details for renewal. Renewal will be an online process. Subscription will be renewed over the air upon receiving payment online.



WHAT IS THE RESOLUTION FOR THE CHANNELS?

All our android box models can support up to 4K resolution. IPTV channels are a mix of High Definition and Standard Definition. VOD movies and drama comes in HD and up to 4K.



 

IPTV

WHAT IS IPTV?

IPTV stands for Internet Protocol Television. Live channels work via internet streaming. You don't need a TV point to watch IPTV; you can use the tv box anywhere, even overseas, as long as you have internet. So that means if you like to watch tv in your room which does not have any wall tv point, or if you want to bring your TV Box along with you to hotels or chalets, you can absolutely do so!



WILL THE CHANNELS LAG?

Lag can depends on various factors such as box specs, internet speed, connection by wifi or lan. More often than not, stream quality is determined by IPTV server status. We like to share that IPTV is not the same as cable tv (singtel, starhub). IPTV runs by internet as compared to cables. So in terms of stability and quality, your cable tv is still going to be better. From time to time, channels can be affected when there is bad weather at server site or during regular server maintenance. However, most of our customers finds the quality acceptable as they get to access many channels that are not available on your basic cable tv package at a relatively much lower price :) You can take a look at some of the videos we have posted on our online showroom to get a better feel of the stream quality. https://www.levelupshop.sg/channels-preview Also, hear it from our valued customers on what they have to say! https://www.facebook.com/pg/levelupshop.sg/reviews



IS THERE A YEARLY SUBSCRIPTION FEE?

The TV Box is a one time payment, and the IPTV is a yearly subscription if you will be choosing to take up the live channels. The yearly subscription fee is important as you are paying to the IPTV provider for the maintenance of the server. Otherwise, server capacity and channels uptime cannot be properly sustained without maintenance.



CAN I PURCHASE IPTV SUBSCRIPTION ONLY IF I HAVE AN EXISTING ANDROID BOX?

Yes you can. Process is simple. Share with us your email address, the apk will be sent to you to install with step by step instructions provided. Let us know once installation is successful. We will activate your account upon payment.
No installation cost. ​ ​Do note there can be compatibility issues if your box is android version 5.1.1 and below.



WHAT IS THE DIFFERENCE BETWEEN THE IPTV LISTS?

The mix of channels in each IPTV list differs. It caters to international channel mix, Indian channel mix, or Philippines channel mix. Feel free to view the detailed channel listing of each IPTV list here: https://www.levelupshop.sg/channel-lists You can select the IPTV list that suits what you need the best.



WHAT IS THE PROCESS FOR RENEWAL?

There will be a countdown in number of days within the IPTV app. When nearing expiry, contact us to obtain the specific details for renewal. Renewal will be an online process. Subscription will be renewed over the air upon receiving payment online.



WHAT IS THE RESOLUTION FOR THE CHANNELS?

All our android box models can support up to 4K resolution. IPTV channels are a mix of High Definition and Standard Definition. VOD movies and drama comes in HD and up to 4K.