FREQUENTLY ASKED QUESTIONS

The answers you need about TV Box & IPTV

TV BOX

WHAT IS THE DIFFERENCE BETWEEN THE TYPES OF TV BOXES?


We have 2 types of TV box for your selection. They only differ in hardware specifications, programmes configuration is purely the same. Hardware specifications such as ram & processor will affect the overall performance of the box. i.e faster boot-up, smoother transition and less latency across the general user interface. This is especially so when hardware becomes old and cache builds up in the system, box performance will slow down, similar to your computers and smartphones. But not to worry, simple maintenance apps will be provided in the box to help you deal with these issues. Video on Demand (VOD): All boxes can stream smoothly without lag when watching movies/dramas on demand. Difference is that the initial buffer to start the video will be faster for higher specs box. IPTV Channels: All boxes can stream smoothly. Latency usually more dependent on the iptv server and your internet speed rather than hardware specs. Only 10mbps of actual connect speed is necessary for smooth streaming. Time to time channels can be affected when there is bad weather at server site or during regular server maintenance by the iptv provider. But most of our customers find the stability and quality acceptable as they can gain access to a lot more channels than the basic cable tv packages at a relatively much lower price :)




WHICH TV BOX SHOULD I CHOOSE?


It depends on your level of usage. If you are a heavy user, for example if you will be using multiple apps for watching different types of VOD or will be using it every day, a higher specs box (ie. the Premium box or Pro box) will be recommended. If you will just be using it mainly to watch tv channels then a lower specs box (ie. the Basic box or Standard box) will suffice. The higher the specs are, the smoother the user interface.




IS THERE WARRANTY FOR THE TV BOX?


We provide 1-year warranty to cover you for any hardware defects. All components within the set is covered under the warranty and that includes the TV Box, the remote control, the HDMI cable, the power adapter, and the air controller if you have added in your purchase. For software support, can just pm us on Facebook or WhatsApp us at 9725 8365.




WHAT KIND OF TV IS REQUIRED?


TV Box is able to connect with any tv as long as there is a HDMI port. It does not need to be smart tv or android tv. It also does not need to be digital ready tv.




WHAT ARE THE APPS AVAILABLE IN THE TV BOX?


We do not have a fixed list for that as we continuously review and add new apps. Feel free to contact us to find out if there are any particular apps you are looking out for.




DOES THE TV BOX REQUIRE REGULAR UPDATES?


The apps will usually prompt you for update if there are new versions available, similar to your smartphone apps. Or if you need to install new apps because some of the older apps are no longer working, we maintain a portal to load up new apps manually into your box. Step by step guide will be provided in the portal. Access to portal is for customers only, and we absolutely do not charge for that :)




WHERE IS YOUR SHOWROOM?


We have been operating online only for the past 3 years. Feel free to take a look at our online showroom of the IPTV to get a better feel of the stream quality: https://www.levelupshop.sg/channels-preview Feel free to take a look at our Store section and our Facebook page for the product look and feel: https://www.levelupshop.sg/store https://www.facebook.com/pg/levelupshop.sg/shop




WHAT CHANNELS ARE AVAILABLE IF I DO NOT SUBSCRIBE TO IPTV?


Without IPTV, the TV Box is mainly used for watching Video on demand (VOD) movies and drama.




IS INTERNET REQUIRED TO USE THE TV BOX?


Yes you will need internet for the TV Box to work. The TV Box works with either WiFi or Lan connection.





 

IPTV

WHAT IS IPTV?


IPTV stands for Internet Protocol Television. Live channels work via internet streaming. You don't need a TV point to watch IPTV; you can use the tv box anywhere, even overseas, as long as you have internet. So that means if you like to watch tv in your room which does not have any wall tv point, or if you want to bring your TV Box along with you to hotels or chalets, you can absolutely do so!




WILL THE CHANNELS LAG?


Lag can depends on various factors such as box specs, internet speed, connection by wifi or lan. More often than not, stream quality is determined by IPTV server status. We like to share that IPTV is not the same as cable tv (singtel, starhub). IPTV runs by internet as compared to cables. So in terms of stability and quality, your cable tv is still going to be better. From time to time, channels can be affected when there is bad weather at server site or during regular server maintenance. However, most of our customers finds the quality acceptable as they get to access many channels that are not available on your basic cable tv package at a relatively much lower price :) You can take a look at some of the videos we have posted on our online showroom to get a better feel of the stream quality. https://www.levelupshop.sg/channels-preview Also, hear it from our valued customers on what they have to say! https://www.facebook.com/pg/levelupshop.sg/reviews




IS THERE A YEARLY SUBSCRIPTION FEE?


The TV Box is a one time payment, and the IPTV is a yearly subscription if you will be choosing to take up the live channels. The yearly subscription fee is important as you are paying to the IPTV provider for the maintenance of the server. Otherwise, server capacity and channels uptime cannot be properly sustained without maintenance.




CAN I PURCHASE IPTV SUBSCRIPTION ONLY IF I HAVE AN EXISTING ANDROID BOX?


Yes you can. Process is simple. Share with us your email address, the apk will be sent to you to install with step by step instructions provided. Let us know once installation is successful. We will activate your account upon payment.
No installation cost.
​Do note there can be compatibility issues if your box is android version 5.1.1 and below.




WHAT IS THE DIFFERENCE BETWEEN THE IPTV LISTS?


The mix of channels in each IPTV list differs. It caters to international channel mix, Indian channel mix, or Philippines channel mix. Feel free to view the detailed channel listing of each IPTV list here: https://www.levelupshop.sg/channel-lists You can select the IPTV list that suits what you need the best.




WHAT IS THE PROCESS FOR RENEWAL?


There will be a countdown in number of days within the IPTV app. When nearing expiry, contact us to obtain the specific details for renewal. Renewal will be an online process. Subscription will be renewed over the air upon receiving payment online.




WHAT IS THE RESOLUTION FOR THE CHANNELS?


All our android box models can support up to 4K resolution. IPTV channels are a mix of High Definition and Standard Definition. VOD movies and drama comes in HD and up to 4K.